From Peer, to Manager, to Leader
At the conclusion of this module managers will be able to:
- Differentiate between leadership and management/supervision, and use the approach best suited to the situation
- Explain what successful leadership, management/supervision looks and sounds like
- Apply four key leadership principles and practices and practices that support success for supervisors and managers
- Describe how job responsibilities at each level of the organization align to help the organization achieve its goals and objectives
Leading People Differently/DISC
At this conclusion of this module managers will be able to:
- Approach tasks and relationships differently with different people (using the DISC tool)
- Acknowledge how their own behavior is influenced by preferences
- Adapt their style to develop improved relationships with employees who have a different “style”
- Influence people with whom they have been challenged in the past
Leadership Communication Best Practices
At the conclusion of this module managers will be able to:
- Successfully use the three communication cues that impact understanding
- Use interpretive listening to help employees and colleagues understand the reason for communication
- Deliver messages in a way that achieves the intent of the communication
- Apply the most effective communication tools with different people in different situations
Coaching Employees to Higher Performance
At the conclusion of this module managers will be able to:
- Identify coaching goals based on the needs of the employee and the organization
- Adapt their coaching approach based on the person in the situation and the desired outcome
- Plan and facilitate coaching meetings for improved or higher performance
- Increase employee performance as a result of focused feedback
Leading Others Through Change
At the conclusion of this module managers will be able to:
- Predict their own natural responses to day-to-day and event-based change
- Determine their employees’ and others’ predictable responses to day-to-day and event-based change
- Use their leadership and communication skills to help their employees’ and others’ work through issues arising from change
- Keep and adapt gentle pressure towards successful change
Managing Performance
At the conclusion of this module managers will be able to:
- Create measurable performance goals with each employee that reinforce the organization’s goals
- Observe employee performance objectively
- Reduce rater bias in evaluating performance and providing feedback
- Stay in their “Adult” persona when giving performance feedback
Planning and Running Effective Meetings
At the conclusion of this module managers will be able to:
- Use different processes for different meetings
- Plan and open outcome-oriented meetings
- Manage meeting processes and behaviors
- Close meetings to enhance understanding, agreement and action
- Follow-up on meetings to provide maximum benefit
Building and Leading Effective Teams
At the conclusion of this module managers will be able to:
- Clarify the team’s purpose and ensure a WIIFM (What’s In It For Me) for all
- Define the roles and responsibilities required from team members
- Identify and build on each team member’s knowledge, skill, experience, and interpersonal style
- Apply process tools and techniques to guide proactive team engagement
- Measure, track, and report team performance for continuous team development
Resolving Interpersonal Conflict
At the conclusion of this module managers will be able to:
- Identify common sources of conflict
- Choose between five options for responding to conflict at the source based on the risks and benefits of each
- Adjust their preferred style for responding to conflict to achieve a productive outcome
- Facilitate and engage in a conversation focused on successful conflict resolution
Organizing Your Time, Work and Priorities
At the conclusion of this module managers will be able to:
- Identify and overcome personal time wasters, procrastination, or indecision
- Create or enhance a personal productivity strategy based strengths and limitations
- Prioritize requests, requirements and deadlines
- Organize and manage their workspace, phone, and e-mail
Why and How of Organizational Policies
At the conclusion of this module managers will be able to:
- Explain the impact of the dynamics that drive organizational behavior in health care
- Create policies that establish or reinforce the desired organizational culture
- Interpret and communicate organizational policies and ensure understanding and buy-in to increase compliance
- Administer and reinforce organizational policies
Business and Finance for Today’s Health Care Leader
At the conclusion of this module managers will be able to:
- Read a financial report and know why it matters
- Explain health care reimbursement; how hospitals get paid, third-party payers and why they matter
- Describe the relationship between a department’s finances and the hospital’s finances
- Explain organizational performance measures and how to use them
