LEAD Academy is an intensive, 12-module training experience using tools and experiential learning to empower recently hired, newly appointed or previously untrained health care leaders to better understand and use their strengths. Designed for health care supervisors and managers, LEAD is built on the underlying principle that effective leadership requires productive relationships to support excellence in patient care, sustainable business objectives and a safe patient environment.
LEAD Academy sessions provide a safe environment to practice newly learned skills and align work goals and actions to support the broader vision of the organization. Engaging activities guide participants through the process of understanding differing leadership styles and overcoming the distinct challenges of being a leader. Specific program focus areas include:
- Self development
- Supporting the development of others
- Managing and developing a successful organization
Schedule
Cohort 1
- Module 1 – Feb 9
- Module 2 – March 2
- Module 3 – March 16
- Module 4 – April 6
- Module 5 – April 27
- Module 6 – May 25
- Module 7 – June 8
- Module 8 – June 29
- Module 9 – July 20
- Module 10 – August 3
- Module 11 – August 24
- Module 12 – September 21
Academy Objectives
- Improve the performance of the people and the group that report to them
- Enhance their contribution to the achievement of facility and System objectives
- Increase their own self management skills during everyday and stressful situation
Curriculum
From Peer, to Manager, to Leader
At the conclusion of this module managers will be able to:
- Differentiate between leadership and management/supervision, and use the approach best suited to the situation
- Explain what successful leadership, management/supervision looks and sounds like
- Apply four key leadership principles and practices and practices that support success for supervisors and managers
- Describe how job responsibilities at each level of the organization align to help the organization achieve its goals and objectives
Leading People Differently/DISC
At this conclusion of this module managers will be able to:
- Approach tasks and relationships differently with different people (using the DISC tool)
- Acknowledge how their own behavior is influenced by preferences
- Adapt their style to develop improved relationships with employees who have a different “style”
- Influence people with whom they have been challenged in the past
Leadership Communication Best Practices
At the conclusion of this module managers will be able to:
- Successfully use the three communication cues that impact understanding
- Use interpretive listening to help employees and colleagues understand the reason for communication
- Deliver messages in a way that achieves the intent of the communication
- Apply the most effective communication tools with different people in different situations
Coaching Employees to Higher Performance
At the conclusion of this module managers will be able to:
- Identify coaching goals based on the needs of the employee and the organization
- Adapt their coaching approach based on the person in the situation and the desired outcome
- Plan and facilitate coaching meetings for improved or higher performance
- Increase employee performance as a result of focused feedback
Leading Others Through Change
At the conclusion of this module managers will be able to:
- Predict their own natural responses to day-to-day and event-based change
- Determine their employees’ and others’ predictable responses to day-to-day and event-based change
- Use their leadership and communication skills to help their employees’ and others’ work through issues arising from change
- Keep and adapt gentle pressure towards successful change
Managing Performance
At the conclusion of this module managers will be able to:
- Create measurable performance goals with each employee that reinforce the organization’s goals
- Observe employee performance objectively
- Reduce rater bias in evaluating performance and providing feedback
- Stay in their “Adult” persona when giving performance feedback
Planning and Running Effective Meetings
At the conclusion of this module managers will be able to:
- Use different processes for different meetings
- Plan and open outcome-oriented meetings
- Manage meeting processes and behaviors
- Close meetings to enhance understanding, agreement and action
- Follow-up on meetings to provide maximum benefit
Building and Leading Effective Teams
At the conclusion of this module managers will be able to:
- Clarify the team’s purpose and ensure a WIIFM (What’s In It For Me) for all
- Define the roles and responsibilities required from team members
- Identify and build on each team member’s knowledge, skill, experience, and interpersonal style
- Apply process tools and techniques to guide proactive team engagement
- Measure, track, and report team performance for continuous team development
Resolving Interpersonal Conflict
At the conclusion of this module managers will be able to:
- Identify common sources of conflict
- Choose between five options for responding to conflict at the source based on the risks and benefits of each
- Adjust their preferred style for responding to conflict to achieve a productive outcome
- Facilitate and engage in a conversation focused on successful conflict resolution
Organizing Your Time, Work and Priorities
At the conclusion of this module managers will be able to:
- Identify and overcome personal time wasters, procrastination, or indecision
- Create or enhance a personal productivity strategy based strengths and limitations
- Prioritize requests, requirements and deadlines
- Organize and manage their workspace, phone, and e-mail
Why and How of Organizational Policies
At the conclusion of this module managers will be able to:
- Explain the impact of the dynamics that drive organizational behavior in health care
- Create policies that establish or reinforce the desired organizational culture
- Interpret and communicate organizational policies and ensure understanding and buy-in to increase compliance
- Administer and reinforce organizational policies
Business and Finance for Today’s Health Care Leader
At the conclusion of this module managers will be able to:
- Read a financial report and know why it matters
- Explain health care reimbursement; how hospitals get paid, third-party payers and why they matter
- Describe the relationship between a department’s finances and the hospital’s finances
- Explain organizational performance measures and how to use them
Contact
For additional information, contact Sherita Rogers, Education Specialist, at hceducation@hospitalcouncil.org or (213) 538-0770.
Listen to the Informational Webinar recording.