LEAD Academy Northern Sierra Cohort

From Peer, to Manager, to Leader

At the conclusion of this module managers will be able to:​​​​

• Differentiate between leadership and management/supervision, and use the approach best suited to the situation ​
• Explain what successful leadership, management/supervision looks and sounds like
• Apply four key leadership principles and practices and practices that support success for supervisors and managers 
• Describe how job responsibilities at each level of the organization align to help the organization achieve its goals and objectives

Leading People Differently/DISC 

At this conclusion of this module managers will be able to:

• Approach tasks and relationships differently with different people (using the DISC tool) 
• Acknowledge how their own behavior is influenced by preferences 
• Adapt their style to develop improved relationships with employees who    have a different “style”
• Influence people with whom they have been challenged in the past 

Leadership Communication Best Practices

At the conclusion of this module managers will be able to:

• Successfully use the three communication cues that impact understanding
• Use interpretive listening to help employees and colleagues understand the reason for communication
• Deliver messages in a way that achieves the intent of the communication
• Apply the most effective communication tools with different people in different situations

Coaching Employees to Higher Performance

At the conclusion of this module managers will be able to:

• Identify coaching goals based on the needs of the employee and the organization
• Adapt their coaching approach based on the person in the situation and the desired outcome
• Plan and facilitate coaching meetings for improved or higher performance
• Increase employee performance as a result of focused feedback

Leading Others Through Change

At the conclusion of this module managers will be able to:

• Predict their own natural responses to day-to-day and event-based change
• Determine their employees’ and others’ predictable responses to day-to-day and event-based change
• Use their leadership and communication skills to help their employees’ and others’ work through issues arising from change
• Keep and adapt gentle pressure towards successful change

Managing Performance

At the conclusion of this module managers will be able to:

• Create measurable performance goals with each employee that reinforce the organization’s goals
• Observe employee performance objectively
• Reduce rater bias in evaluating performance and providing feedback
• Stay in their “Adult” persona when giving performance feedback

Planning and Running Effective Meetings

At the conclusion of this module managers will be able to:

• Use different processes for different meetings
• Plan and open outcome-oriented meetings
• Manage meeting processes and behaviors
• Close meetings to enhance understanding, agreement and action
• Follow-up on meetings to provide maximum benefit

Building and Leading Effective Teams

At the conclusion of this module managers will be able to:

• Clarify the team’s purpose and ensure a WIIFM (What’s In It For Me) for all
• Define the roles and responsibilities required from team members
• Identify and build on each team member’s knowledge, skill, experience, and interpersonal style
• Apply process tools and techniques to guide proactive team engagement
• Measure, track, and report team performance for continuous team development 

Resolving Interpersonal Conflict

At the conclusion of this module managers will be able to:

• Identify common sources of conflict
• Choose between five options for responding to conflict at the source based on the risks and benefits of each
• Adjust their preferred style for responding to conflict to achieve a productive outcome
• Facilitate and engage in a conversation focused on successful conflict resolution

Organizing Your Time, Work and Priorities

At the conclusion of this module managers will be able to:

• Identify and overcome personal time wasters, procrastination, or indecision
• Create or enhance a personal productivity strategy based strengths and limitations
• Prioritize requests, requirements and deadlines
• Organize and manage their workspace, phone, and e-mail

Why and How of Organizational Policies

At the conclusion of this module managers will be able to:

• Explain the impact of the dynamics that drive organizational behavior in health care
• Create policies that establish or reinforce the desired organizational culture
• Interpret and communicate organizational policies and ensure understanding and buy-in to increase compliance
• Administer and reinforce organizational policies

Business and Finance for Today’s Health Care Leader

At the conclusion of this module managers will be able to:

• Read a financial report and know why it matters
• Explain health care reimbursement; how hospitals get paid, third-party payers and why they matter
• Describe the relationship between a department’s finances and the hospital’s finances
• Explain organizational performance measures and how to use them