Council Connect Articles

New HQI Program Inspires Culture Change, Drives Patient Safety

CHA, the Hospital Quality Institute (HQI), and CHA’s three Regional Associations have launched a new program called HQI Cares: Implementing BETA HEART® to Build a Culture of Safety. This fee-for-service program is the result of a partnership with BETA Healthcare Group and is designed to create a foundational shift in supporting health care workers on their journey to establishing a culture of safety. It works by helping hospitals implement:   

  • A culture of safety within their organization  
  • Rapid adverse event investigation and analysis  
  • Transparent communication about adverse events with patients and families  
  • Care for the caregiver involved in an adverse event  
  • Early resolution when harm is the result of an error 

For more information about the program, contact HQI’s Boris Kalanj at